Articles and Resources
The questions merchants actually ring us about: what you need to apply, how long approval takes, when the money lands in your account, and what to do when a terminal stops working. Written by a payments specialist with more than twenty years in the industry — plain English, the working detail, not the brochure version.
How to tell if least cost routing is enabled on your EFTPOS machine
Least cost routing is often switched off by default, and your provider won't ring to tell you. Three ways to check, and the trap where switching it on saves you nothing.
How to get an EFTPOS quote, and what we need from you
Three numbers and five minutes. What actually decides your rate, why a recent statement helps, and what happens after you hit submit.
Your EFTPOS machine isn't working — check things in this order
Nine times out of ten it's the connection, not the terminal. The order to check things in, and what each error code really means.
End of day settlement: what it is and when the money actually hits your account
Settlement is the batch, not the bank transfer. Why a Friday sale can take until Wednesday, and what to ask before you sign.
How long does it take to get approved for an EFTPOS machine?
Two to five business days is normal, same day happens. The five things that blow an EFTPOS application timeline out.
How to do a refund on an EFTPOS machine
Refund, void and cancellation are three different things and they cost you differently. How to do each, and when the money lands.
What you need to apply for an EFTPOS machine in Australia
ABN, photo ID, a bank account in the business name, and an honest turnover figure. Most delays are a missing document.
